Privacy policy
The short version: we collect the minimum needed to run your subscription, we never sell your data, and you can ask us to delete everything with one email.
What we collect
When you order or start a trial we collect your name, email address, chosen plan and main device type. If you talk to us in live chat, the conversation is stored by our chat provider (Crisp). We do not collect payment card numbers on this website — payment is arranged directly with our team in chat.
How we use it
To create and deliver your account, send your login and setup guide by email, answer support requests, and process refunds. We may email you about your own subscription (renewal reminders, service notices). We do not send marketing email unless you opt in, and we never sell or rent your data.
Cookies & local storage
The site stores small preferences in your browser (for example, the sale countdown). The live chat widget sets its own cookies so your conversation survives a page reload. We do not run third-party advertising trackers.
Who we share with
Only the processors needed to operate: Crisp (live chat and support), our email delivery provider, and the payment processor you choose in chat. Each receives only what it needs to do its job.
Retention & your rights
We keep account data while your subscription is active and for up to 12 months after, then delete it. You can request a copy of your data, a correction, or full deletion at any time — email support@roomatetv.com and we handle it within 30 days. EU/UK customers have the rights set out in the GDPR; we honor the same rights for everyone.
Questions
Anything unclear, ask us — the chat bubble reaches a human 24/7, or write to support@roomatetv.com.